Legal
Refund Policy
Clear rules for deposits, recurring plans, pass-through costs, and call reschedules.
Last updated: May 8, 2026
1. How This Policy Works
This page explains how Forge The Stack handles refunds, cancellations, and no-shows for website builds, recurring management plans, and related pass-through purchases.
If a signed proposal, SOW, or client agreement includes more specific payment terms, the signed agreement controls. This page fills the gap where no more specific term has been approved.
2. Website Build Deposits
- Build deposits reserve capacity and cover discovery, planning, setup, and kickoff work.
- Once kickoff is scheduled or research, design, development, or migration work has started, the deposit is non-refundable.
- If a project is canceled before kickoff and before work begins, any refund is reviewed case by case.
- Approved pre-kickoff refunds exclude card processing fees, domain purchases, hosting purchases, stock or software licenses, and work already completed.
3. Monthly Management, Hosting, And Recurring Plans
- Recurring plans may be canceled in writing with 30 days notice unless your signed agreement says otherwise.
- Service remains active through the paid notice window.
- Partial months, unused support time, and already-scheduled recurring work are not prorated or refunded.
- Third-party subscription or usage costs already incurred on your behalf are not refundable once billed or renewed.
4. Custom Add-Ons And Pass-Through Costs
Custom work and external purchases are handled separately from subscription billing.
- One-off invoices, rush requests, paid audits, migrations, and scoped add-ons are non-refundable once work starts or deliverables are sent.
- Domain registrations, domain renewals, hosting invoices, premium plugins, stock licenses, SMS usage, email delivery usage, and similar third-party costs are pass-through expenses.
- Pass-through expenses are not refundable once they have been purchased, renewed, provisioned, or consumed.
5. Reschedules And No-Shows
- Discovery and strategy calls can usually be rescheduled with at least 24 hours notice.
- Missing a scheduled call without notice does not create a cash refund or service credit.
- We will usually offer one straightforward reschedule, but repeated no-shows may move the next step to async review or the next available meeting slot.
6. Cancellation And Handoff
When a recurring engagement ends, we coordinate handoff, credentials, and transition steps during the notice window.
Domains stay in the client's name by default. If we manage DNS or renewals for you, we remove our access at offboarding and provide current DNS notes or registrar instructions.
Outstanding balances are handled under your agreement. We do not use domain ownership or registrar control as leverage.
7. Questions Or Billing Disputes
If you have a billing question, contact ariel@forgethestack.com with the invoice number and a short description of the issue. We review reasonable disputes promptly and in good faith. For the broader service agreement, see our Terms of Service.